Herald answers every inbound call, qualifies in under 90 seconds, books test drives, schedules service, and warm-transfers to a human when it matters. It's your front desk, BDC, and after-hours service writer in one — with sub-700ms response time and your tone of voice.
Twilio → Vapi → Deepgram → Claude → ElevenLabs, optimized end-to-end. The conversation feels like a person, not a phone tree.
Herald calls into your live CRM and inventory. Real availability. Real prices. Real bookings on the real calendar.
Refuses to take SSN, full bank numbers, DOB. Hot-words ("agent", "human", "manager") force immediate warm transfer.
Optional voice cloning. Custom greeting per rooftop. Dealership-specific terminology baked into the system prompt.
Lives on your published number. Also outbounds for follow-up nurture, missed-call recovery, and service reminders — TCPA-compliant.
After hours, weekends, lunch — every call answered. Every lead captured. Every appointment booked into the right calendar.
Herald is a pipeline. We choose the best vendor for each leg and abstract behind a transport interface so you're never trapped on one stack.
Herald cannot invent tools. Each operation is enumerated, validated, and runs as the caller's tenant context. No prompt injection escape hatch.
lookup_inventorySearch the dealer's live inventorycheck_appointmentsSee sales + service calendar availabilitycreate_leadOpen a CRM record for the callerbook_driveConfirm a test-drive timebook_serviceConfirm a service appointmentsend_sms_followupText the caller a link or detailswarm_transfer_to_humanHand off mid-call with summaryend_callClose out cleanly, log outcomeOutbound calls check the contact's opt-out flag and time-of-day rules before dialing. Recording disclosure on call open. Per-state consent tracking.
SSN, DOB, full bank routing, full card numbers, driver license — Herald refuses to capture and routes the conversation to a human team member instead.
Default. Configurable per tenant. Recordings 30 days. Audit log retained 7 years for compliance defense. PII scrubbed from analytics.
On caller request, complaint, distress, or sensitive topic — Herald hands off mid-call with a context summary so the human picks up where the caller left off.
The next 100 rooftops before May 16, 2027 get 25% off for the first 12 months — independent at $367 / mo, franchise at $1,117 / mo / rooftop — plus free white-glove migration. Founding 50 sold out — their half-off-for-life ($245 / $745) is locked, as promised.